Online Booking – A User’s Guide

The online booking facility can be accessed through this site and is very simple to use.

In this brief article, we will run through a few tips to make the best use of the system.

First click on the online booking button on the right hand side of any page on the site (except the homepage where there is a link just below the main panel of pictures). Then on the booking page, click the “Book Online” button again and simply select the category of appointment you require – note certain types of appointment such as new contact lens fittings cannot be made online as we tailor the length of appointment to your individual needs.

You are then presented with a list of locations, so select the village you require which will bring up the calendar showing availability (for complete details including postcodes and location maps for each of our locations, click here). The dates shown in green on the calendar are those with availability – below the calendar are the days of the week with available appointment times. When you click on the time you require, you will be asked to enter your email address. If we already have a record of this, the system will recognise you and simply ask you to confirm your appointment. If we have no previous record, simply complete name and phone number, then click on “more” to add your address.

screenshot - online booking

You will receive an email confirmation of the appointment together with a reminder email the day before the appointment. There is a link in the confirmation email that allows you to manage the appointment directly.

One small limitation currently is that if you wish to make more than one appointment with the same email address, the system will only recognise the first user. By all means make a second appointment in the same name and simply use the “notes” box to tell us who the other appointment is for and we will do the rest.

Feedback received so far tells us this system is very easy to use and gives clients the freedom to make and manage their appointments when and where it suits them and, being fully compatible with mobile phones and tablet devices such as the iPad, seems to fit in with the modern lifestyle.

Remember, however, that if you prefer a friendly face or voice, we are always happy to see you in person or talk over the phone whatever your query. We have built our reputation on friendly personal service and you can rest assured that the use of technology will never remove that.

 

 

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2 Responses to “Online Booking – A User’s Guide”

  1. Mr Carl HawkswellMay 29, 2013 at 8:30 pm #

    Is there anyway we can find out on line details of our booked appointment made on line? I know it’s this Saturday at south cave but just wanted to check the time please ?

    • John TomlinsonMay 29, 2013 at 9:31 pm #

      Diary not visible online for reasons of confidentiality, data protection etc. However, you will get reminder email the day before your appointment. An email confirming appointment should also have arrived just after you made the booking.

      Just to be sure, I’ll contact you directly with your appointment.

      Regards

      John

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